Returns & Exchanges
At Raven Cues, we stand behind the precision of our equipment and offer a 30-day return window for items in original, unchalked condition. If your cue doesn't meet your performance standards, we are dedicated to making it right through a seamless exchange or refund process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Pre-Authorization number and shipping instructions.
Secure Packaging
Place the cue in its original protective sleeve and hard case, ensuring it is packed securely in the original shipping box to prevent transit damage.
Ship to Raven HQ
Affix the provided return label and drop the package off at any authorized carrier location; we recommend keeping your tracking receipt for verification.
Inspection and Refund
Once our technicians verify the cue remains unchalked and undamaged, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing