Frequently Asked Questions
Everything you need to know about your next Raven Cue
What materials are used in Raven Cues?
Our cues are crafted from premium grade North American Maple and high-performance carbon fiber composites to ensure maximum durability and a consistent stroke.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a warranty on your cues?
Yes, all Raven Cues come with a limited lifetime warranty against manufacturing defects and warpage, provided the cue has been maintained under normal playing conditions.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the cue in its original, unchalked condition for a full refund.
Can I customize the tip or weight of my cue?
Absolutely. Most of our models allow you to select your preferred tip hardness and adjust the weight via our internal bolt system before checkout.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.